Purchase Policy

1. Refund Policy

An evaluation credit is yours to keep and never expires. Once payment is confirmed, refunds apply in the circumstances listed below. Dissatisfaction with evaluation outcomes, scores or the assessment itself is outside those circumstances, since the evaluation is an independent professional judgment.

Exceptions:

Certyco will issue a full refund in the following circumstances:

• •No matching expert available: If no expert is available at the time of your evaluation request, Certyco will conduct a personalized search to find a matching Industry Expert from our network. If we are unable to find and assign a matching expert within 3 business days of your evaluation request, you are eligible for a full refund.
• •Platform error: If a technical issue on Certyco's side prevents your evaluation from being completed (e.g., system failure during the evaluation), your credit will be restored or a full refund issued.
• •Evaluator misconduct: If Certyco determines that an Industry Expert acted inappropriately during your evaluation (e.g., discriminatory behavior, failure to follow the evaluation framework), you will receive a replacement credit for a new evaluation.

To request a refund, email support@certyco.com with your transaction details. All approved refunds are processed within 5 business days of the request.

2. Credit Validity

Each evaluation credit purchased through Certyco never expires. You may redeem your credit at any time, without time restrictions or expiration dates. Your credit remains valid indefinitely and can be used whenever you are ready to schedule your evaluation.

3. Redeeming Credits

Evaluation credits are tied to the purchasing account and are non-transferable. Credits can only be redeemed by the account holder who made the original purchase. You cannot transfer, sell, or gift your evaluation credits to another user or account.

4. Failed or Interrupted Payments

If a payment fails or is interrupted during the transaction process, no evaluation credit will be issued to your account. You may retry the payment at any time through the purchase page. If you believe a payment was processed but no credit was received, contact our support team immediately with your transaction details.

5. Mentor Match

Mentor Match is requested through the form on our website and arranged by email. It is paid outside the platform, so evaluation credits, the purchase page and sections 1 to 4 above do not apply to it. The following terms do.

• •Nothing is owed before a match: you pay only after Certyco confirms an Industry Expert for you. If we cannot match you, there is nothing to pay.
• •Payment: due before the first session, by card payment link, e-transfer or invoice, in the currency quoted on our pricing page for your region. Sessions are confirmed once payment is received.
• •Introductory pricing: introductory prices are limited by quantity, apply at the time your match is confirmed, and may close without notice once the limit is reached.
• •Rescheduling: you may reschedule a session with at least 24 hours notice by email. A session missed without notice counts as delivered.
• •Mentor cancellation: if your mentor cancels, the session is rescheduled at a time that suits you, or that session is refunded in full if no suitable time can be found.
• •Unused sessions: a package is final once paid. Sessions not yet held can be rescheduled under the rule above; they are not refundable, except where your mentor cancels and no suitable time can be found.
• •Chargebacks: please contact us before disputing a card payment with your bank. A chargeback raised without contacting us pauses any remaining sessions until it is resolved.

Mentor Match gives you time with an expert and a written plan. It carries no score, no Certyco Mark and no promise about where it leads. See our Terms for the full description.

6. Disputes and Support

If you have questions, concerns, or disputes regarding your evaluation purchase or your Mentor Match payment, contact our support team. We are committed to addressing your inquiries promptly and professionally.

7. Policy Updates

Certyco reserves the right to update or modify this Purchase Policy at any time to reflect changes in our services, legal requirements, or business practices. The most current version will always be available on this page. We encourage you to review this policy periodically.